Policies

Handling Times

We run our store from our home as a service to the occult and witchcraft community.
Packages typically ship one to two weeks after orders are placed.

Out of Stock Items And Backorders

Items that are out of stock are flagged on our listing, product pages, and in your cart. Our store software also displays a warning if you add more items than we have in stock to your cart. Armed with this knowledge, we allow you to purchase more than we have in stock with the understanding that your order will be delayed as we make the items.

Some products, however, can only be made during certain times or take longer than a few days. In cases with minimal delays, we will email you asking how you would like us to proceed. You will only ever be charged for items that ship, and items will never be placed on backorder — please simply place a new order.

Shipping

Shipping within the United States is at a flat rate of $5 for all orders. International orders are at cost — the prices quoted are typically overages, and we will refund the difference. We ship using USPS, and prefer US Priority Mail. For international orders, we will often ship US First Class, as this is significantly cheaper for you, but is also slower. If you have strong opinions about the method we use, let us know in the notes section when you check out.

Returns

Due to the nature of our products, we do not, in general, accept returns and will only do so with prior approval. If you need to return an item, please contact us.

Payment

We accept Mastercard, Visa, and Discover, as well as PayPal and BitCoin. All options can be chosen during checkout. If you have problems with the checkout form, you can choose BitCoin, so that there's no attempt to validate your credit card, and then contact us. Credit cards are charged immediately before shipping, and not at checkout to ensure correct charges in case an item is out of stock or international shipping is miscalculated. Erroneous chargebacks on credit card orders are also subject to a $35 fee to recoup our fees.

Privacy

We collect you information at checkout and store it only to fill your order; we will never sell, share, or trade the information you provide to us. Like every other online store, we set a session cookie to track your shopping cart and another for web analytics.